Suzy Esson
Suzy Esson
Head of Operations
Holloway Friendly

Suzy Esson is Head of Operations at Holloway Friendly and has over 27 years of experience in the Financial Services industry, mostly in the Claims and Underwriting arena. Suzy has successfully inspired a number of providers to develop a pro-active approach to protection claims using her extensive experience and her passion to ensure best practice claim management is given. Her continuous desire to drive operational excellence has enabled Suzy to build high performance teams that achieve significant results. Suzy has created a market leading claims management process at Holloway Friendly that has reduced the claim decision time from weeks to hours with 98% of claims being paid in 2018. By combining her Underwriting and Claims experience, Suzy’s mission is to create a culture whereby Holloway can differentiate their philosophies to be the most inclusive and develop strategies that support’s the Holloway brand of ‘Keeping Life Colourful’ for their members.

Email: suzy.esson@incisive-events.com