Jess Edwards embarked on her journey in the industry back in 2019, initially starting at Vitality Life as a Business Consultant & Adviser. Over time, she transitioned into the broker domain, contributing her expertise to two acclaimed whole-of-market brokers. This expansion enabled her to gather a wealth of experience in both advising clients and enhancing their overall experience. Jess specialises predominantly in assisting clients with pre-existing medical conditions who may have faced multiple declines in the past. Working on the frontline, she engages directly with providers, navigating their underwriting and claims processes to enhance the customer journey, particularly for those who are most vulnerable.