Customer Care Conference 2025 - Building trust through care
Friday 27th June 2025 - Marriott Grosvenor Square, London
The Customer Care Conference, evolving from the Claims and Underwriting Forum, is the first industry event to focus exclusively on customer care and outcomes. It brings together the protection and health value chain to explore how we can enhance connections with clients and create better consumer outcomes.
For intermediaries, we will explore how to centre the advice process around the customer, delivering a personalised experience that meet Consumer Duty requirements. For providers, the focus is on creating products that not only meet market demand but also support clients effectively at the point of claim.
This event is designed to help protection and health professionals elevate their approach to customer care. With every step of the value chain focused on delivering a seamless, customer experience, we ask the question: how can we ensure our interactions and processes reflect this commitment to excellence?
CPD Accredited
Who should attend?
This event is aimed at senior decision-makers and thought leaders from the claims and underwriting space. The following professionals qualify for a complimentary place:
Customer Care Awards 2025
The Customer Care Conference and Awards are taking place on the same day in 2025.
Entries are currently open for the Customer Care Awards, which aim to recognise the providers changing the game in customer support, so head over to the website to take a look at categories and information.
Please note, registration to the conference does not give you access to the awards – visit the website to book a table for the awards.