With 15+ years of experience at the UK’s largest fee free mortgage and protection broker L&C,. Rachel Eason-Whale is a transformational leader in the financial services industry, recognised for her unwavering commitment to driving positive change and achieving exceptional outcomes. Rachel also serves on the executive team of the Women in Protection Network.

Rachel’s remarkable journey includes establishing the Customer Care function at L&C in 2017, leading the Retention and Claims team, and becoming L&C’s Vulnerability Strategic Lead. Her current role as Head of Impact and Inclusion showcases her dedication to shaping a more equitable and inclusive industry. In this capacity, Rachel leads key initiatives in diversity, equity, inclusion, customer vulnerability, sustainability, wellbeing, and community impact. Her outstanding contributions were celebrated in 2025 where she was recognised as a Mortgage Solutions ‘Change maker’, Trailblazer of the year by Barclays and Diversity, Equity, and Inclusion champion of the year (Highly Commended) at the Cover Women in Protection and Health Awards.

As a trusted voice for customers, colleagues, and industry peers - her work bridges the gaps between business priorities and human impact. She continues to inspire others to champion positive outcomes and collaborate for a better future – one where everyone can truly thrive.