Vanessa Sallows, is Claims & Governance Director at L&G Retail and has over 30 years’ experience working in the NHS, private industry and the protection market. Vanessa has responsibility for the claims and rehabilitation teams and oversight of the medical underwriting philosophy within L&G Retail’s business. Vanessa is passionate about the psychology of work, what prevents individuals from working during periods of ill-health and helping people return to ‘good work’.