LifeSearch Chief Customer and People Officer with over 20 years of leadership experience in contact centres. Paula is responsible for driving customer outcomes, culture, and development at LifeSearch. With a strong belief in combining people-focused strategies with business objectives, she leads the company’s learning and development, partner relationships, and compliance with Consumer Duty and Product Governance. Paula has a proven track record of delivering large-scale cultural change and building high-impact relationships across the industry.