Customer Care Awards Winners
Congratulations to this years finalists and winners!
If you missed our virtual ceremony, you can watch it here.
For information about winners packages, please contact Rachel Calvert via rachel.calvert@incisivemedia.com
Best Underwriting Team Aegon AIG Life Aviva Guardian Financial Services Holloway Friendly HSBC Life Royal London Scottish Widows Shepherds Friendly The Exeter Zurich
Winner = Royal London
Best Health Insurance Bupa Generali Global Health The Exeter VitalityHealth
Winner = Bupa
Highly Commended = VitalityHealth
Winner = AIG Life Highly Commended = Bupa Highly Commended = British Friendly
Best Added Value Customer Service (Third Party) Capita CBT Clinics HCB Group Healix Health Services Medical Screening Solutions Medical Solutions MorganAsh RedArc Square Health The Exeter Working Towards Wellbeing
Winner = Square Health Highly Commended = Working To Wellbeing
Best Intermediary Support/Business Development Team Aegon AIG Life Aviva Bupa Global Cirencester Friendly Guardian Financial Services Holloway Friendly Legal & General LV= Shepherds Friendly Simplyhealth VitalityHealth
Winner = AIG Life Highly Commended = Legal & General Highly Commended = Holloway Friendly
Best Online Service Team Aegon Guardian Financial Services Zurich
Winner = Zurich
Best Claims Management/Claims Team Aegon Aviva AXA – Global Healthcare British Friendly Guardian Financial Services Health Shield HSBC Life MetLife ReAssure Life Scottish Widows Shepherds Friendly The Exeter VitalityHealth Zurich
Winner = Aviva Highly Commended = British Friendly Highly Commended = HSBC Life
Best Mental Health Support Service (Provider) Bupa Legal & General LV= Unum VitalityHealth Zurich
Winner = Bupa Highly Commended = Unum
Best Mental Health Support (Third Party) CBT Clinics RedArc Square Health Winner = CBT Clinics Best Health & Wellbeing Offering Aegon AIG Life CBT Clinics Health Shield Square Health Unum Yulife VitalityHealth Zurich
Winner = AIG Life Highly Commended = Unum
Best Tech Service CIExpert Contact State LifeQuote Square Health UnderwriteMe
Winner = CIExpert Highly Commended = UnderwriteMe
Customer Service Above & Beyond Aegon Aviva LV= Scottish Widows Shepherds Friendly The Exeter Generali Global Health VitalityHealth
Winner = Shepherds Friendly Highly Commended = Aviva Highly Commended = LV=
Best Protection and Health Leader Christine Husbands, RedArc Craig Brown, Legal & General Jim Hunter, Aviva Katya MacLean, Guardian Financial Services Mike Allison, Paradigm Protect Stuart Tragheim, Holloway Friendly
Winner = Stuart Tragheim, Holloway Friendly
Best Intermediary Support Individual Alison Burke, Aviva Daniel Barret, AIG Life Dan Hevingham, AIG Life Dan Turner, AIG Life David Butler, Aegon Gillian Tait, Bupa Global Paul Harrison, AIG Life Richard Ball, AIG Life
Winner = David Butler, Aegon Highly Commended = Gillian Tait, Bupa Global
Outstanding Customer Care Individual Elise Wilkinson, Aegon Julie Gibson, Cirencester Friendly Michael Norris, MetLife Shelley Beaumont, Unum
Winner = Shelley Beaumont, Unum Highly Commended = Julie Gibson, Cirencester Friendly
Young Insurance Person of the Year Camilla Hoskisson, AIG Life Charlotte O’Brien, Cignpost Josh Harmer, Unum Lauren Streak, Guardian Financial Services Matthew Zhang, HSBC Life Rebecca Brockhurst, AIG Life Sam Njoroge, Cirencester Friendly
Winner = Camilla Hoskisson, AIG Life Highly Commended = Sam Njoroge, Cirencester Friendly