Programme

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Delegate registration

With networking and refreshments

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Chair's welcome and opening remarks

John Brazier, Editor, COVER

Speaker
Editor
COVER
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Opening keynote: Building resilience to overcome adversity

Digging deep and taking control as we navigate a complex and uncertain future.

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Building back together for a better future
  • How has the market changed, and offerings been adapted because of the pandemic?
  • How do we build back together and keep the nation healthy?
  • What do we see for the future?
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Fireside chat:

An interview with LifeSearch’s Chairman on his 30 year time in industry and expected changes for the future

Speakers
CEO
LifeSearch
Editor
COVER
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Consumer Duty: Improving the variability of customer outcomes?
  • Outlining a higher level of consumer protection in retail financial markets
  • What effect will Consumer Duty have on protection, retail and distribution?
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Panel: Doing it differently to break down barriers, build relationships and engage new markets
  • How do we talk to clients, capture hearts and minds, and lead them into the protection conversation?
  • Normalising the protection conversation using social media
  • Doing it differently – why, how and what are the results?
Speakers
Commercial Director
Plus Financial Group
Owner & Financial Adviser
The Protection Parent
Director
Cover my Bubble
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Networking break
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Being smart and clever – creating a modern and innovative industry
  • How do you future proof insurance to help clients future proof their lifestyle?
  • How can advisers reposition and get wider traction beyond traditional customer base?
  • How can the industry improve recruitment and attracting diverse talent to better serve and widen the customer base?
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Head-2-Head: Can protection advisers sell private medical insurance?
  • How does selling PMI differ from protection?
  • Is complexity of PMI beyond capability of protection advisers?
Speakers
Managing Director
Regency Health
Director
Drewberry
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Panel: Introducing the new rising stars
  • Why did you come into the industry now and what do you want to achieve?
  • What has been your experience so far?
  • Is the industry doing enough to attract future talent?
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Panel: Treating customers fairly and transparently
  • How do we increase access and get protection in front of more people?
  • Enabling customers to participate in protection in a way that serves them
  • What should we be doing as a collective to work together to raise awareness and standards?
Speakers
Head of Market Engagement & Disability & Access Ambassador
Zurich
Managing Director
Cura
Policy Adviser
Association of British Insurers’ (ABI)
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Networking lunch


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Panel: What does the market need to do to engage people around different life stages?
  • Being relatable and understandable to engage with new segments
  • How can intermediaries use client data to bring new opportunities to life?
  • Role of apps and additional services as the client moves through different life stages
  • Partnerships – how do we signpost between wealth with protection?
Speakers
Associate Director
Cavendish Ware
Director & Adviser
Robyn Allen Solutions
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Signposting to future proof your business
  • Finding the partners and firms to signpost to
  • Why isn’t the industry doing more to signpost and how can it be moved forward?
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Networking break
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Making income protection the best seller it should be
  • How do we lean into and penetrate new communities that need income protection?
  • Tabling the conversation to overcome the lack of awareness and understanding of income protection
  • How can professional connections become involved in signposting the conversation?
Speaker
Co-Chair
Income Protection Task Force
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Gender claim differences

Exploring how males and females are impacted differently by the main causes of critical illness claims.

Speaker
Director & CIC Historian
CIExpert


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Assessing impact and changes in health as we emerge from the pandemic
  • How has the health insurance market changed and adapted as a result of the pandemic?
  • Are there going to be changing needs for clients as we come out of it?
  • How will the market address that?
  • What added benefit offerings have emerged for health and wellbeing – are we seeing a pull back here and why?
Speakers
Director
Lifepoint Healthcare
Director
Assured Futures
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Compliance and regulation - what do brokers need to care about?

Fair value rule and affect on PMI.

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Networking break
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Digitalization of healthcare – making products people want
  • Opportunities for providing new touch points
  • Designing a product and digital offering that meets needs and wants of customer
  • How do you drive engagement of digital services
Speaker
Founder and Owner
Healthy Returns Consultancy
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Improving the customer’s mental health journey
  • What progress are we making as an industry on mental health and how are insurers are responding to growing mental health considerations?
  • How can we apply these innovations and lessons to wider conditions?
  • What happens next?


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The future of employee benefits
  • How will employee benefits and wellbeing evolve over the next 5 years?
  • How do you use employee information to start pushing corporate benefits in a real way?
  • How can providers help?
Speaker
Executive Director – Health & Benefits
Howden Employee Benefits & Wellbeing
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Panel: Overcoming barriers to wider uptake
  • How can you change the perception of price by shifting the perception of value?
  • Role of suppliers and providers to demonstrate and evidence better health and wellbeing
  • Ensuring customer has an understanding of the cover and how they can use it
Speaker
Spokesperson
Group Risk Development (GRiD)
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Networking break
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Adapting employee benefits to the needs of a younger generation
  • How are the younger generation redefining digital and flexibility in the workplace and culture?
  • What job benefits do Millennials actually care about?
  • How are providers responding to these changing needs and expectations?
Speaker
Founder
Young Money Agency
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Making a difference to employee health and wellbeing
  • Influencing people in the workplace to be healthy and productive
  • How are providers being successful in making a difference?
  • Insights into the positive effects out outcomes
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Panel: Is technology and use of data improving the way we do things and providing better customer outcomes?
  • Role of digitally delivered protection to increase awareness, provide insight and inform customers
  • How can we use technology to educate and start conversations?
  • What insight is useful to the adviser and how do they incorporate that into the servicing process?
  • Using overlay data to give customers nudges and engage better with them
Speakers
Director & Principal
Heron Financial
Head of Life and Health
INSTANDA
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Head-2-Head: Advised versus non-advisory protection
  • What is the role of the adviser in this era of uncertainty?
  • Are customers really informed, educated and aware of what they need?
  • Should advisers take responsibility for the products they sell and the outcomes?
Speakers
Director of Corporate Strategy
Reassured
Founder
Future Proof
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Chair’s closing remarks

Please note that this programme is subject to change