Programme
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Delegate registration
With networking and refreshments
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Opening keynote: Building resilience to overcome adversity
Digging deep and taking control as we navigate a complex and uncertain future.
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Building back together for a better future
- How has the market changed, and offerings been adapted because of the pandemic?
- How do we build back together and keep the nation healthy?
- What do we see for the future?
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Fireside chat:
An interview with LifeSearch’s Chairman on his 30 year time in industry and expected changes for the future
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Consumer Duty: Improving the variability of customer outcomes?
- Outlining a higher level of consumer protection in retail financial markets
- What effect will Consumer Duty have on protection, retail and distribution?
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Panel: Doing it differently to break down barriers, build relationships and engage new markets
- How do we talk to clients, capture hearts and minds, and lead them into the protection conversation?
- Normalising the protection conversation using social media
- Doing it differently – why, how and what are the results?
Speakers
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Networking break
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Being smart and clever – creating a modern and innovative industry
- How do you future proof insurance to help clients future proof their lifestyle?
- How can advisers reposition and get wider traction beyond traditional customer base?
- How can the industry improve recruitment and attracting diverse talent to better serve and widen the customer base?
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Head-2-Head: Can protection advisers sell private medical insurance?
- How does selling PMI differ from protection?
- Is complexity of PMI beyond capability of protection advisers?
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Panel: Introducing the new rising stars
- Why did you come into the industry now and what do you want to achieve?
- What has been your experience so far?
- Is the industry doing enough to attract future talent?
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Panel: Treating customers fairly and transparently
- How do we increase access and get protection in front of more people?
- Enabling customers to participate in protection in a way that serves them
- What should we be doing as a collective to work together to raise awareness and standards?
Speakers
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Networking lunch
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Panel: What does the market need to do to engage people around different life stages?
- Being relatable and understandable to engage with new segments
- How can intermediaries use client data to bring new opportunities to life?
- Role of apps and additional services as the client moves through different life stages
- Partnerships – how do we signpost between wealth with protection?
Speakers
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Signposting to future proof your business
- Finding the partners and firms to signpost to
- Why isn’t the industry doing more to signpost and how can it be moved forward?
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Networking break
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Making income protection the best seller it should be
- How do we lean into and penetrate new communities that need income protection?
- Tabling the conversation to overcome the lack of awareness and understanding of income protection
- How can professional connections become involved in signposting the conversation?
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Gender claim differences
Exploring how males and females are impacted differently by the main causes of critical illness claims.
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Assessing impact and changes in health as we emerge from the pandemic
- How has the health insurance market changed and adapted as a result of the pandemic?
- Are there going to be changing needs for clients as we come out of it?
- How will the market address that?
- What added benefit offerings have emerged for health and wellbeing – are we seeing a pull back here and why?
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Compliance and regulation - what do brokers need to care about?
Fair value rule and affect on PMI.
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Networking break
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Digitalization of healthcare – making products people want
- Opportunities for providing new touch points
- Designing a product and digital offering that meets needs and wants of customer
- How do you drive engagement of digital services
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Improving the customer’s mental health journey
- What progress are we making as an industry on mental health and how are insurers are responding to growing mental health considerations?
- How can we apply these innovations and lessons to wider conditions?
- What happens next?
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The future of employee benefits
- How will employee benefits and wellbeing evolve over the next 5 years?
- How do you use employee information to start pushing corporate benefits in a real way?
- How can providers help?
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Panel: Overcoming barriers to wider uptake
- How can you change the perception of price by shifting the perception of value?
- Role of suppliers and providers to demonstrate and evidence better health and wellbeing
- Ensuring customer has an understanding of the cover and how they can use it
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Networking break
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Adapting employee benefits to the needs of a younger generation
- How are the younger generation redefining digital and flexibility in the workplace and culture?
- What job benefits do Millennials actually care about?
- How are providers responding to these changing needs and expectations?
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Making a difference to employee health and wellbeing
- Influencing people in the workplace to be healthy and productive
- How are providers being successful in making a difference?
- Insights into the positive effects out outcomes
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Panel: Is technology and use of data improving the way we do things and providing better customer outcomes?
- Role of digitally delivered protection to increase awareness, provide insight and inform customers
- How can we use technology to educate and start conversations?
- What insight is useful to the adviser and how do they incorporate that into the servicing process?
- Using overlay data to give customers nudges and engage better with them
Speakers
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Head-2-Head: Advised versus non-advisory protection
- What is the role of the adviser in this era of uncertainty?
- Are customers really informed, educated and aware of what they need?
- Should advisers take responsibility for the products they sell and the outcomes?
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Chair’s closing remarks
Please note that this programme is subject to change