With networking and refreshments
John Brazier, Editor, COVER
Digging deep and taking control as we navigate a complex and uncertain future.
- How has the market changed, and offerings been adapted because of the pandemic?
- How do we build back together and keep the nation healthy?
- What do we see for the future?
- Outlining a higher level of consumer protection in retail financial markets
- What effect will Consumer Duty have on protection, retail and distribution?
- How do we talk to clients, capture hearts and minds, and lead them into the protection conversation?
- Normalising the protection conversation using social media
- Doing it differently – why, how and what are the results?
- How do you future proof insurance to help clients future proof their lifestyle?
- How can advisers reposition and get wider traction beyond traditional customer base?
- How can the industry improve recruitment and attracting diverse talent to better serve and widen the customer base?
- Why did you come into the industry now and what do you want to achieve?
- What has been your experience so far?
- Is the industry doing enough to attract future talent?
- How do we increase access and get protection in front of more people?
- Enabling customers to participate in protection in a way that serves them
- What should we be doing as a collective to work together to raise awareness and standards?
- Being relatable and understandable to engage with new segments
- How can intermediaries use client data to bring new opportunities to life?
- Role of apps and additional services as the client moves through different life stages
- Partnerships – how do we signpost between wealth with protection?
- Finding the partners and firms to signpost to
- Why isn’t the industry doing more to signpost and how can it be moved forward?
- How do we lean into and penetrate new communities that need income protection?
- Tabling the conversation to overcome the lack of awareness and understanding of income protection
- How can professional connections become involved in signposting the conversation?
Exploring how males and females are impacted differently by the main causes of critical illness claims.
- How has the health insurance market changed and adapted as a result of the pandemic?
- Are there going to be changing needs for clients as we come out of it?
- How will the market address that?
- What added benefit offerings have emerged for health and wellbeing – are we seeing a pull back here and why?
Fair value rule and affect on PMI.
- Opportunities for providing new touch points
- Designing a product and digital offering that meets needs and wants of customer
- How do you drive engagement of digital services
- What progress are we making as an industry on mental health and how are insurers are responding to growing mental health considerations?
- How can we apply these innovations and lessons to wider conditions?
- What happens next?
- How will employee benefits and wellbeing evolve over the next 5 years?
- How do you use employee information to start pushing corporate benefits in a real way?
- How can providers help?
- How can you change the perception of price by shifting the perception of value?
- Role of suppliers and providers to demonstrate and evidence better health and wellbeing
- Ensuring customer has an understanding of the cover and how they can use it
- How are the younger generation redefining digital and flexibility in the workplace and culture?
- What job benefits do Millennials actually care about?
- How are providers responding to these changing needs and expectations?
- Influencing people in the workplace to be healthy and productive
- How are providers being successful in making a difference?
- Insights into the positive effects out outcomes
- Role of digitally delivered protection to increase awareness, provide insight and inform customers
- How can we use technology to educate and start conversations?
- What insight is useful to the adviser and how do they incorporate that into the servicing process?
- Using overlay data to give customers nudges and engage better with them
- What is the role of the adviser in this era of uncertainty?
- Are customers really informed, educated and aware of what they need?
- Should advisers take responsibility for the products they sell and the outcomes?
Please note that this programme is subject to change