Chair's welcome and opening remarks
Adam Saville, Editor, COVER
Opening keynote: Access to insurance

Andrew Wibberley, Chair to Access To Insurance Working Stream for Underwriting

Live Q&A 09:20 – 09:30

Future of underwriting

Technology has become a staple in underwriting, as insurers draw upon automation, rules engines and ‘quote and apply’ systems to help brokers compare protection policies. Finding a balance between increasing the percentage of people insured online can come at a cost for those who require further underwriting, such as GP reports or medical examinations. This session will look at innovations such as at home blood sampling and how data is improving decision making and taking underwriting forward.

Nilesh Patel, Head of Sales and Marketing, UnderwriteMe

Live Q&A 09:45 – 09:55
Underwriting mental health

Royal London have been piloting cover for mental health illnesses such as PTSD and personality disorders since early 2019. Mental health has been a sticking point in access to insurance previously however, this new underwriting philosophy has allowed the insurer to cover 75% of applicants who would typically be uninsurable. This includes those who have psychosis, schizophrenia and severe post-traumatic stress disorder. In this session Royal London will showcase their new underwriting provision, the hurdles they have had to overcome and the lessons they’ve learnt.

Live Q&A 10:10 – 10:20

Networking break

Please use this time to talk on the event chat and browse the exhibition hall

A transparent look at claims
Holloway Friendly has looked in-depth into its claims policy, in a bid to increase industry transparency, they published a claims report to explain why 6% of its claims were not paid. By working closely with advisers we can improve application quality, reduce non-disclosure and increase members' understanding of their income protection plans. This session will assess how important the adviser role is and what can be done to improve claim outcomes for customers.

Holloway Friendly

Live Q&A 10:50 – 11:00
Claims at the heart of every policy

Guardian are focusing on an all in one bespoke service expanding care and providing support to policyholders before, during and after claim. This includes improving claims support and customer care service, ensuring every claimant is supported by a network of medical legal and financial experts.

Guardian Financial Services

Live Q&A 11:15 – 11:25

Real-life claims case studies
Panel: Signposting and asking the right questions

This panel will explore why signposting to specialists is the key to unlocking access to insurance. It will cover asking the right questions; treating vulnerable customers fairly and dealing with difficult questions to do with health and mental health disclosure. If a client cannot initially find the right cover, there is now a system in place to ensure that they can.

Shayne Halfpenny-Ray, Policy and Public Affairs Adviser, CII

Graeme Trudgill, Executive Director, BIBA

Alan Knowles, Managing Director of Cura Financial Services and Chair of the Protection Distributors Group

Closing remarks

Adam Saville, Editor, COVER

Please note that this programme is subject to change