Customer Care Awards

Wednesday 28th September 2022
Montcalm Marble Arch, London

COVER is delighted to again host the Customer Care Awards for 2022.

At the heart of every protection and health insurance policy is a human being; these awards celebrate excellent customer service offered by providers operating within the life, protection and health insurance space.

The Customer Care Awards provide a chance to recognise the ‘unsung' heroes working across our industry: The claims handlers, underwriting teams and online services; the intermediary support and marketing individuals that are all truly making a difference behind the scenes at insurers and service providers.

Operating as submission-based awards, this year there are 12 awards aimed at organisations and four open to individual applicants, including the coveted Outstanding Protection and Health Leader and Young Insurance Person of the Year awards.

We also have new categories for 2022, including Outstanding Case Study Success, Outstanding Use of Technology and Outstanding New Partnership.

Focused on highlighting the support insurance providers offer advisers and their clients, the Customer Care Awards 2022 are open to all firms operating within life insurance, protection and health as well as third-party providers.

2022 Categories


Outstanding Intermediary Support Team
Outstanding Marketing Team
Outstanding Claims Management Team
Outstanding Underwriting Team
Outstanding Business Development Team
Outstanding Case Study Success [NEW FOR 2022]
Customer Service: ‘Above and Beyond’
Outstanding Use of Technology [NEW FOR 2022]
Outstanding Added-Value Customer Service (Third Party)
Outstanding New Partnership [NEW FOR 2022]
Best Mental Health Support Service
Best Health and Wellness Offering


Outstanding Protection and Health Leader
Intermediary Support Champion
Young Insurance Person of the Year
Customer Care Champion


For entry queries contact:
Elena Simmons
Head of Events and Brand Marketing
+44 (0)20 7484 9972
For sponsorship and table booking queries contact:
Rachel Calvert
+44 (0)7710 737414
For venue queries contact:
Katie Anderson
Event Co-ordinator
+44 (0)207 484 9749

This event is working towards the International Standard ISO 20121 and follows guidance set out by the Sustainable Event Alliance (SEA)