Lindsay has worked in financial services for 25 years with the majority of her career focused on claims. She currently helps lead HSBC Life UK’s award-winning claims team and plays an integral role managing the claims decision making process, ensuring it meets the desired service levels to achieve good customer outcomes and satisfy regulatory and stakeholder requirements. Lindsay’s focus and drive is always centred on the customer - being there for them and their families during their times of need and going above and beyond to deliver a bespoke and seamless claims experience.