I joined Umbrella Protect in 2018 and have worked in various roles across the business, including Administrator, Adviser specialising in Pure Protection and Health, Compliance, Claims handling and now Head of Training and Development. With over 15 years of experience in the protection industry, what I enjoy most is ensuring that clients receive the best possible protection—whether for themselves, their families, or their businesses. I’m equally passionate about developing advisers, helping them grow their knowledge and expertise so they become true specialists in their field. I work closely with a wide range of providers, sharing insights on what really works for clients and offering ideas on how to better serve them. A big part of my mission is to promote a positive view of insurance—challenging outdated misconceptions and showing that, with the right adviser, insurance not only works, it works brilliantly.