Vanessa Sallows is the Claims & Governance Director at Legal & General and has over 30 years’ experience working in the NHS, private industry, and the protection market.  Vanessa has responsibility for the claims and clinical area within Legal & General’s Group Protection business and oversight of the Group Protection medical underwriting philosophy. Vanessa is passionate about the psychology of work, what prevents individuals from working during periods of ill-health and helping people return to ‘good work’.  Vanessa developed the early intervention, pro-active claims management and vocational rehabilitation approach that Legal & General use to assess & manage their Group Income Protection claims. Vanessa led the implementation of the Mental Health First Aiders (MHFAs) within Legal & General and in conjunction with colleagues developed and delivered Legal & General’s Not A Red Card campaign and the Be Well, Get Better, Be Supported framework that underpins the Group Protection wellbeing strategy and proposition.