The claims and underwriting sector is evolving at a rapid pace, aiming to improve customer outcomes in protection and health in an ever-changing market.

We are seeing more providers harness the power of automation, streamlining underwriting and claims processes, with the aim of improving the experience for both advisers and customers.

The challenge the industry faces is just how far to push automation, new technologies and product innovation, while ensuring a compassionate customer experience and avoiding pushbacks.

The COVER Claims and Underwriting Forum will explore how the industry can take a responsible approach to adopting rapidly-evolving AI technologies.

Meanwhile, nearly one year on from the implementation of Consumer Duty, our speakers will assess its impact so far on claims and underwriting, as well as consider implications for the future.

The Forum will also examine how the industry can work together to improve service times and consumer outcomes, as well as how advisers can make their voices heard with providers.

Don’t miss this unique opportunity to join forces with advisers, providers, cutting-edge technology firms and industry groups, who are collaborating to raise standards and respond to market needs.

Embrace innovation, boost your expertise, join forces and gain insights into the latest trends and best practices surrounding underwriting and claims.

Key themes:

- Consumer Duty and its impact on claims and underwriting.

- Opportunities and challenges for AI technology in claims and underwriting.

- Improving customer outcomes in the claims process.

- Evolving medical data in underwriting practices.

- Sharing best practice in claims and underwriting.

- Empowering collaboration and action across the industry.