PROVIDER CATEGORIES

Outstanding Intermediary Support Team

Working at the front lines of the health and protection industry, intermediaries rely on the presence of consistent provider engagement. Which team within a protection insurer provider has excelled in offering the best overall support to intermediaries to get clients the best possible service and outcomes?

Outstanding Marketing Team

Protection promotion has become a critical part of the overall proposition and marketing plays a key role in getting the message across to consumers. Which insurance provider has the best marketing team that consistently puts the customer at the heart of their messaging?

Outstanding Claims Management Team

The claim is at the core of every policy and consumer trust hinges on the fulfilment of claims promises, timely assistance and sensitive support. Which team within an insurance provider offers outstanding claims management?

Outstanding Underwriting Team

Underwriting practises must always be evolving to keep pace with changing consumer behaviours and needs, particularly in a fast-moving economically challenged and health-focused world. Which team within an insurance provider is adapting its underwriting approach to ensure more people can get the right cover?

Outstanding Business Development Team

Protection and health insurance providers are consistently adopting new approaches to products and services, but which business development team embodies the ideals of exceptional customer care?

Outstanding Case Study Success

Case studies are an opportunity for protection and health insurance providers to demonstrate how their offering, from underwriting right through to claim pay outs. Which provider is able to demonstrate outstanding service and results for clients?

Customer Service: ‘Above and Beyond’

Which insurance provider offers customer care and support that truly makes a difference to advisers and their clients, going the extra mile (and beyond) to ensure that customers are receiving the best possible experience from protection and health insurance cover?

Outstanding Use of Technology

Technology has become an intrinsic part of protection and health insurance offerings, from data to communications channels. Which protection and health insurance provider has adopted technology as a means to improve their operations relating to how customers are treated?

Outstanding Added-Value Customer Service (Third Party)

Value added benefits have quickly become a key component of the overall protection and health insurance proposition and in many cases, a differentiator. Which added-value third party provider offers the best service to customers and is most useful to advisers as well as the end customer?

Outstanding New Partnership

Which collaboration has furthered the offering of a protection and health insurance provider to new heights of customer care excellence? We are looking for new partnerships or collaborations between insurance providers and firms such as support or service providers, technology specialists or networks that can clearly demonstrate a positive impact for customer outcomes.

Best Mental Health Support Service

Which provider offers the best mental health support to members of protection and health policies (group/individual)? Areas can include therapy, counselling, pathways, rehabilitation and signposting through corporate schemes, as well as technology and EAP solutions offered to employers and individuals to assist with mental wellness within the workplace or through individual policies.

Best Health and Wellness Offering

Which insurance provider has developed the best health and wellness offering for members of protection and health policies (group/individual)? This can include the use of added-value health services, wellness apps, EAP and health & fitness campaigns raising awareness in the workplace. Rehabilitation - help back to work - is also relevant too.

INDIVIDUAL AWARDS

Outstanding Protection and Health Leader

Of all the managing directors, chief executives and anyone in a senior leadership role working in the protection and health industry, who is making the most impact in the market? Those of you making waves on a regulatory or political level, lobbying for change, improving consumer trust and paving the way for better access to insurance should shout about it here.

Intermediary Support Champion

Which individual within an insurance provider offers the truly outstanding support to advisers? Please give an insight into what you do, as someone working for a provider, to give personal, hands-on support to advisers - what makes you stand out as an intermediary support champion?

Young Insurance Person of the Year

Who is the most impressive individual working for an insurer under the age of 30? We want to hear about the achievements of protection and healthcare's exciting young talent. Entrants must be under 30 years of age on the 1st March 2024.

Customer Care Champion

The protection and health insurance industry boasts a huge cadre of talent. Which individual within an insurer is the one that provides truly excellent customer care that really makes a difference to advisers and their clients?