Customer Care Conference 2026 - Support beyond the policy
Wednesday 1st July 2026 - Marriott Grosvenor Square, London
In 2026 the industry demands a truly holistic approach, one that reflects the regulatory environment; ensures suitable and transparent products that deliver on fair value; and provides tailored support when it matters most.
As advisers navigate rising financial pressures, shifting client expectations and increasing regulatory compliance demands, the gap between insurer policies and real customer needs has never been more visible.
Wellbeing now sits at the heart of long-term customer value, influencing engagement, resilience and claims outcomes across the protection journey. With risks often emerging long before a claim is made, Early Intervention has also become essential to delivering meaningful, proactive care.
This event brings together industry leaders across the value chain to explore solutions that elevate service, reduce risk aversion and strengthen outcomes for every type of customer, especially the vulnerable.
It will provide tangible avenues for advisers to support clients, a platform for insurers to hear what advisers' clients need and a pathway forward for a more customer centric sector.
CPD Accredited
Who should attend?
This event is aimed at senior decision-makers and thought leaders from the claims and underwriting space. The following professionals qualify for a complimentary place:
Customer Care Awards 2026
The Customer Care Conference and Awards are taking place on the same day in 2026.
Entries are still open, deadline 27th March 2026.
Please note, registration to the conference does not give you access to the awards – visit the website to book a table for the awards.