2019 Winners



Best Added Value Customer Service (Third Party)

Winner: RedArc


Best Business Development Team

Winner: L&G


Best Claims Management Team/Claims Team

Winner: Aegon

Highly Commended: The Exeter


Best Health & Wellness (Group)

Winner: VitalityHealth

Highly Commended: Health Shield


Best Health & Wellness (Individual)

Winner: VitalityHealth


Best Intermediary Support (Individual)

Winner: Suzanne Burt, Aviva


Best Intermediary Support (Team)

Winner: AIG Life

Highly Commended: Scottish Widows


Best Mental Health (Group)

Winner: RedArc


Best Mental Health (Individual)

Winner: Square Health


Best Underwriting Team

Winner: Old Mutual Wealth

Highly Commended: The Exeter


Young Insurance Person of the Year

Winner: Eryn Sergeant, Cirencester Friendly

Highly Commended: Charlie Shearman, British Friendly


Best Marketing Team

Winner: British Friendly

Highly Commended: VitalityLife


Best Online Service Team

Winner: Royal London


Best Private Medical Insurance

Winner: The Exeter

Highly Commended: Bupa


Best Tech Service

Winner: iPipeline

Highly Commended: LifeQuote


Outstanding Customer Care (individual)

Winner: James Dungworth, British Friendly

Highly Commended: Kristie O'Donovan, Unum


Customer Service Above & Beyond

Winner: The Exeter

Highly Commended: Scottish Widows


Best Protection Leader

Winner: Steve Casey, Square Health