Our COVER Customer Care Awards return on Thursday 7 May 2020.

At the heart of every policy is a human being, so once again these awards will celebrate the best examples of excellent customer service shown by providers operating within life, protection and health insurance, as well as associated technology firms and third-party services.

Which providers have gone the extra mile in recent times to ensure claims are paid, fast and efficient services are provided and caring support is given to individual people and their families - often through advisers - at critical times of need?

Serving as a sister to October's industry-wide COVER Excellence Awards, which focus mainly on product development and overall quality, the Customer Care Awards provide a chance to represent the ‘unsung' heroes working across our industry. The claims handlers, underwriting teams and online services; the intermediary support and marketing individuals truly making a difference behind the scenes at insurers and service providers.

Operating as submission-based awards only this year, this year there are 12 awards aimed at companies and four open to individual applicants, including the coveted Protection and Health Leader trophy and Young Insurance Person of the Year prize.

Geared mainly towards highlighting the support insurance providers give advisers and their clients, the Awards were open to all firms operating within life insurance, protection and health as well as third-party providers.

The deadline for registration is: 24 January 2020

This event is working towards the International Standard ISO 20121 and follows guidance set out by the Sustainable Event Alliance (SEA)
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