Customer Care Awards

At the heart of every policy is a human being, so once again these awards will celebrate the best examples of excellent customer service shown by providers operating within life, protection and health insurance, as well as associated technology firms and third-party services.

Which providers have gone the extra mile in recent times to ensure claims are paid, fast and efficient services are provided and caring support is given to individual people and their families - often through advisers - at critical times of need?

Serving as a sister to October's industry-wide COVER Excellence Awards, which focus mainly on product development and overall quality, the Customer Care Awards provide a chance to represent the ‘unsung' heroes working across our industry. The claims handlers, underwriting teams and online services; the intermediary support and marketing individuals truly making a difference behind the scenes at insurers and service providers.

Operating as submission-based awards only this year, this year there are 12 awards aimed at companies and four open to individual applicants, including the coveted Protection and Health Leader trophy and Young Insurance Person of the Year prize.

Geared mainly towards highlighting the support insurance providers give advisers and their clients, the Awards were open to all firms operating within life insurance, protection and health as well as third-party providers.

This event is working towards the International Standard ISO 20121 and follows guidance set out by the Sustainable Event Alliance (SEA)

Event Countdown


Best Intermediary Support Team
Best Marketing Team
Best Online Service Team
Best Claims Management/Claims
Team Best Underwriting Team
Best Business Development Team
Best Health Insurance
Customer Service 'Above and Beyond'
Best Added-Value Customer Service (Third Party)
Best Tech Service (Third Party)
Best Mental Health Support Service
Best Health and Wellness Offering

Best Protection and Health Leader
Best Intermediary Support Individual
Young Insurance Person of the Year
Outstanding Customer Care Individual


Managing Director
Cura Financial Services
Alea Risk
Sales Performance Consultant
Passion for Protection
Managing Director
Premier Choice Group
Head of Learning & Development
Health and Wellbeing Insurance Consultant
Health Protection Solutions
Head of Insurance
Drewberry insurance
Assistant Director, Head of Protection & Health
Association of British Insurers (ABI)
Chartered Insurer - Marketing Director
Square Health


For entry and media partnership queries contact:
Ellie Harris
Marketing Executive
+44 (0)20 7484 9713
For sponsorship and table booking queries contact:
Rachel Calvert
+44 (0)7710 737414