Provider categories

For the more information about the categories and criteria, please click here. Best of luck with your entries!

Best Intermediary Support Team

This award aims to single out the overall team that provides the most effective support to intermediaries. Entrants may want to think about their overall customer service proposition – is it efficient, trustworthy and is it developed with the intermediary in mind? This is based on performance over the past 12 months.

Submit your entry in 500 - 800 words; the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service. 

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.

Best Marketing Team

Which insurance team has provided the best marketing campaign over the past 12 months? Entries will want to include how the campaign operated, its aims and what it achieved for advisers and improving customer awareness. The team may have pulled together a strong series of marketing materials, videos or an event and these should be discussed in the entry.

Entrants are asked submit 500 - 800 words for their entry and the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service.

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.

Best Online Service Team

This award seeks to recognise which insurer has the slickest processes developed for the adviser. Entrants may want to consider how effective their proposition has been, what it has meant for adviser time/cost savings, ease of access, services available and any facts/stats which back up efficiency and retention.

Entrants are asked submit 500 - 800 words for their entry and the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service.

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.

Best Claims Management/Claims Team

Entry Instructions This award will identify the claims team who provides the following: claims paid on time and with no stress to the consumer, strong customer service with dealing with vulnerable or bereaved individuals and a commitment to publishing and improving claims stats each year.

Entrants are asked submit 500 - 800 words for their entry and the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service.

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.

Best Underwriting Team

This award recognises outstanding achievement in underwriting.

Entrants are asked submit 500 - 800 words for their entry and the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service.

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.

Best Business Development Team

This award recognises the achievements of an insurer’s business development team.

Entrants are asked submit 500 - 800 words for their entry and the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service.

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.

Best Health Insurance

For this Award we want to know what health insurance policies and services you offer and how they are set apart from your competitors. What are your star products/initiatives? How are you innovating/changing the space?

Entrants are asked submit 500 - 800 words for their entry and the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service.

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.

Customer Service 'Above and Beyond'

This award will credit the company that has demonstrated the highest levels of customer service backed by clear standards and adequate monitoring performance. The judging panel will look for evidence of clearly thought-out customer care strategies and proof of their delivery including adviser and customer satisfaction. Entries should also make use of occasions where the team provided customer service that went ‘above and beyond’ the call of duty.

Entrants are asked submit 500 - 800 words for their entry and the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service.

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.

Best added value Customer Service (Third Party)

This award is aimed at third party companies that provide added value benefits and will seek to reward the firm that provides the best service to the end customer.

Entrants are asked submit 500 - 800 words for their entry and the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service.

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.

Best Tech Service (Third Party)

This award is aimed at technology firms that work as third parties, integrating with advisers and insurers.

Submit your entry in 500 - 800 words; the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service.

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.

Best Mental Health Support Service

This award seeks to reward the provider who offers the best mental health support to members of protection and health policies (group/individual). Entrants may want to think about what areas they use to assist with mental wellness within the workplace or through individual policies.

Entrants are asked submit 500 - 800 words for their entry and the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service.

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.

Best Health and Wellness Offering

This award will identify which provider has developed the best health and wellness offering for members of protection and health policies (group/individual) You should consider the support provided to keep employees or individuals healthy through corporate or individual schemes.

Entrants are asked submit 500 - 800 words for their entry and the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service.

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.

Individual Awards

For the more information about the categories and criteria, please click here. Best of luck with your entries!

Best Protection & Health Leader

This award seeks to reward a senior leader such as a managing director or chief executive in the protection industry who has been innovative in moving both their organisation and the wider industry forward and demonstrated unparalleled leadership qualities.

Entrants are asked submit 500 - 800 words for their entry and the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service.

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.

Best Intermediary Support Individual

This award seeks to recognise the individual insurance member of staff who provides the best support to and evidences strong relationships with intermediaries.

Entrants are asked submit 500 - 800 words for their entry and the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service.

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.

Young Insurance Person of the Year

This award will reward an individual who has demonstrated outstanding work for an insurer and is aged 30 and under.

Entrants are asked submit 500 - 800 words for their entry and the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service.

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.

Outstanding Customer Care Individual

This award will credit the individual that has demonstrated the highest levels of customer service backed by clear standards and adequate monitoring performance. The judging panel will look for evidence of clearly thought-out customer care strategies and proof of their delivery including adviser and customer satisfaction.

Entrants are asked submit 500 - 800 words for their entry and the strongest entries will provide evidence of customer and adviser satisfaction and will be crammed with facts, stats and KPIs to demonstrate customer service.

Additional supporting materials are encouraged, such as PDFs or URL links to examples of work.