2020 Categories


Best Intermediary Support Team

Which team within a protection insurer provides the best overall support to intermediaries? We are looking for evidence of solid internal processes, real-life testimonies from advisers and examples of best practice when assisting policyholders through intermediaries.

Best Marketing Team

Which protection insurer has the best marketing team? The judges want to see examples and evidence of exceptional standards, creative execution of sophisticated campaigns and high standards of marketing materials provided to intermediaries.

Best Online Service Team

Which insurer provides the best online service to intermediaries? Please bear in mind aspects such as quotation services and adviser portals. We want to know how providers make life easier for advisers by integrating online technology, tools and platforms.

Best Claims Management/Claims Team

The claim is at the core of every policy. Consumer trust hinges on the fulfilment of claims promises, timely assistance and sensitive support on hand for customers. What processes do providers have in place to ensure claims are managed impeccably and what is being done to perfect the facilities available?

Best Underwriting Team

How are providers improving access to insurance through their approach to underwriting, and ensuring people are covered most effectively - should the unthinkable happen? The judges want to see evidence of underwriting teams who are pushing boundaries with the most progressive philosophy out there.

Best Business Development Team

Providers are constantly developing and improving products and services within the best interests of customers. Which team within an insurer is ahead of the pack in this regard and, as a result, improving the market and the lives of advisers in the process.

Best Health Insurance

Which insurer provides the best private medical insurance, health cash plan or health insurance offering? This award is for those offering and delivering the best customer care services when it comes to healthcare insurance. We want to hear how and why this makes life easier for advisers.

Customer Service 'Above and Beyond'

Which insurer provides customer care and support that truly makes a difference to advisers and their clients? We are looking for the provider that has gone the extra mile for policyholders - those going out of their way to pay claims and provide added-value support to an individual and their family at times of need.

Best Added-Value Customer Service (Third Party)

Which added-value third party provider offers the best service to customers and is most useful to advisers as well as the end customer? These could be nurse support services, second medical opinion providers and healthcare specialists providing wellness and mental health support to individuals and their families.

Best Tech Service (Third Party)

Which tech provider provides the best service to advisers? These are likely to include companies that offer quotation portals, adviser research services and online underwriting tools. How has technology been developed to assist advisers - and their clients - as quickly and efficiently as possible?

Best Mental Health Support Service

Which provider offers the best mental health support to members of protection and health policies (group/individual)? Areas can include therapy, counselling, pathways, rehabilitation and signposting through corporate schemes, as well as technology and EAP solutions offered to employers and individuals to assist with mental wellness within the workplace or through individual policies.

Best Health and Wellness Offering

Which provider has developed the best health and wellness offering for members of protection and health policies (group/individual)? Please consider the support provided to keep employees or individuals healthy through corporate or individual schemes. This can include the use of added-value health services, wellness apps, EAP and health & fitness campaigns raising awareness in the workplace. Rehabilitation - help back to work - is also relevant too.


Best Protection and Health Leader

Of all the managing directors, chief executives and anyone in a senior leadership role working in the protection and health industry, who is making the most impact in the market? Those of you making waves on a regulatory or political level, lobbying for change, improving consumer trust and paving the way for better access to insurance should shout about it here.

Best Intermediary Support Individual

Which individual person within an insurer offers the best support to advisers? Please give an insight into what you do, as someone working for a provider, to give personal, hands-on support to advisers - what makes you stand out as an individual? Real-life testimonies and evidence of practical examples are of course very welcome.

Young Insurance Person of the Year

Who is the most impressive individual working for an insurer under the age of 30? We want to hear about the achievements of protection and healthcare's rising star. Please give examples of your progress during the initial stages of your career within insurance-related services, perhaps you've won awards or just already showing early signs of great things to come.

Outstanding Customer Care Individual

Which individual within an insurer is the one individual who provides truly excellent customer care that really makes a difference to advisers and their clients? The judges want to see examples of real-life cases and personal testimonies from advisers and policyholders highlighting how this individual goes above and beyond to provide the best possible support to people who need it.