Please note we will not be collecting industry votes and nominations - the awards are submission-based only.

1. Registration: Please register for the awards and let us know what categories you plan to enter. Registration is now open  and closes on Friday 24 January. Registration is hugely important. Registering to enter for the awards will mean we can send you essential updates about the COVER Customer Care Awards 2020 as soon as they are available.

2. Entry submission: On Friday 24 January when registration closes, entries will open for the awards . The judges will use this form to draw up the finalists list and decide on the final winners. The deadline for receipt of the entries is Friday 28 February 2020. The finalists list will be published on 11 March 2020 and the winners will be announced at a ceremony in London on Wednesday 13 May.

Please see below key dates and how to register/submit an entry:

Friday 24 January: Registration closes & entries open

Friday 28 February: Submission deadline

For any queries about registration, please email