From the role of prevention to the unstoppable rise of primary care services in PMI and increasing demand for mental health and physiotherapy, the healthcare landscape is rapidly evolving. As we take stock of the changes of the past two years, we are in a better position to look forward and build for the next decade. The first ever Vitality Health Claims Insights Report explores these trends and much more.

In this session, VitalityHealth Distribution Director Athos Rushovich will dig into Vitality claims data from 2021 and explore the direction of travel for the PMI market.

Take a break!

Prevention and wellbeing are often-used buzzwords in the protection and health insurance industry these days, but they can mean different things to different people – ranging from holistic lifestyle choices to preventative screenings and early interventions to support after care.

In this session, COVER Editor John Brazier will be joined by VitalityHealth Managing Director Dr Keith Klintworth to define what is really meant by prevention from a clinical perspective and how it can be integrated into PMI at every stage of the patient journey – even before a claim needs to be made.

The FCA’s consultation into Consumer Duty suggests a shift into how it’s intended to be implemented. As we approach 2023, insurance firms need to be more thoughtful in determining good practice and what is conforming with the guidelines. In this session, we will discuss:

• What are the changes required in practice to satisfy the requirements?
• How do firms address the requirements to take a more pro-active and consistent approach to consumer interests?