Rachel Eason-Whale
Head of Impact and Inclusion
L&C Mortgages
Rachel Eason-Whale is a transformational leader in the financial services industry, recognised for her unwavering commitment to driving positive change and achieving exceptional outcomes. With 14 years of experience at the UK’s largest mortgage and protection broker L&C, Rachel has become a trailblazer in customer support, diversity, and inclusion - earning numerous prestigious awards, including COVER WIP Woman of the Year: Customer Support 2023.
Rachel’s remarkable journey includes establishing the Customer Care function at L&C in 2017, leading the Retention and Claims team, and becoming L&C’s Vulnerability Strategic Lead. Her current role as Head of Impact and Inclusion showcases her dedication to shaping a more equitable and inclusive industry. In this capacity, Rachel spearheads strategies that promote Diversity, Equity, and Inclusion (DEI), support vulnerable populations, and advance sustainability and community initiatives. Her outstanding contributions to DEI were celebrated with the Diversity and Inclusion Champion of the Year award at the COVER WIP Awards 2023 and awarded Diversity Hero at the Barclays DEI Awards 2024.
As a trusted voice for customers, colleagues, and industry peers - her work bridges the gaps between business priorities and human impact and inspires others to champion positive outcomes and collaborate for a better future - where everyone can thrive.